Contact us

Customer service

Information

Here you will find our contact information and opening hours at Ybuss Customer Service. The menu contains valuable information about your trip.

Ybuss has a ticket collaboration with Flixbus and SJ.se (Samtrafiken).

Traffic information

You can get traffic information by calling Ybuss' Customer Service 0771-33 44 44. Notifications are sent out when a delay is estimated to exceed 30 min.

Rebookings and cancellations

Rebooking and cancellation of Ybuss´ tickets can be done on www.ybuss.se, at our dealers or via Customer Service on telephone +46 771-33 44 44.

Complaints and compensation claims

If you have a claim for compensation or want feedback on an event connected to Ybuss, you can make a complaint in the menu. We will investigate the matter and get back to you as soon as possible.

Comments

Your comments are valuable for our improvement work and we are happy to receive your views and suggestions for improvements by clicking here.

Ybuss Customer Service

Phone 0771-33 44 44
Monday - Friday 07.00-21.00
Saturday 09.00-18.00
Sunday 10.00-18.00
info@ybuss.se workdays 09.00-16.00

 

We reserve the right to change opening hours during major holidays.

Handling of personal data

The protection of your personal data is important to us. When you buy a trip from Ybuss, you provide information about yourself. If you buy a trip for someone else, you provide personal information about that person. Ybuss is responsible for handling personal data in accordance with current data protection legislation. Read about how Ybuss handles personal data, and about your rights under data protection legislation by clicking here.